top of page

Privacy Policy

Last Updated: January 2025

​​

 

Concave (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our services, or communicate with us. By using our services, you agree to the terms outlined in this Privacy Policy.

​

1. Information We Collect

We collect various types of information to provide and improve our services, including:

a. Personal Information

  • Name, contact details (email, phone number, address)

  • Billing and payment details

  • Identification documents (where necessary for contracts or legal compliance)

b. Project and Business Information

  • Project specifications, design preferences, and consultation details

  • Business-related information if engaging us as a corporate client

  • Vendor and supplier details when sourcing materials

c. Technical and Usage Information

  • IP address, browser type, device information

  • Website usage data, including page views and navigation behavior

  • Cookies and tracking technologies (as described in Section 6)

 

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide interior design, architectural solutions, product sourcing, and implementation services.

  • Communication: To respond to inquiries, provide updates, and process project requirements.

  • Billing & Transactions: To process payments, invoices, and contractual agreements.

  • Marketing & Promotions: To send newsletters, promotional materials, and special offers (with your consent).

  • Security & Compliance: To ensure legal compliance, prevent fraud, and enhance security.

  • Website Analytics: To analyze traffic patterns, improve website performance, and optimize user experience.

 

3. How We Share Your Information

We do not sell or rent personal data. However, we may share information with:

  • Trusted Service Providers & Contractors: Vendors, suppliers, and subcontractors engaged in project execution.

  • Financial Institutions & Payment Processors: To facilitate payments and transactions.

  • Legal & Regulatory Authorities: Where required for legal compliance, dispute resolution, or law enforcement requests.

  • Third-Party Partners: Marketing agencies, advertising platforms, and analytics services, where applicable.

 

All third parties are required to maintain the confidentiality and security of your data.

 

4. Data Security Measures

We implement industry-standard security measures to safeguard your personal information, including:

  • Encryption of sensitive data

  • Access controls and authentication measures

  • Regular system monitoring and security audits

 

Despite our best efforts, no method of data transmission or storage is completely secure. Users are advised to take necessary precautions when sharing personal information online.

 

5. Your Rights & Choices

Depending on your location and applicable laws, you may have the following rights:

  • Access & Correction: Request access to your personal data or correct inaccurate information.

  • Data Portability: Obtain a copy of your data in a structured format.

  • Opt-Out & Unsubscribe: Withdraw consent for marketing communications at any time.

  • Data Deletion: Request the deletion of your personal data, subject to legal retention requirements.

 

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and track analytics. You can manage or disable cookies through your browser settings. However, disabling cookies may impact website functionality.

Types of cookies used:

  • Essential Cookies: Required for website operation.

  • Analytical Cookies: Help us understand user behavior.

  • Marketing Cookies: Used for targeted advertising (with your consent).

 

7. Third-Party Links & External Websites

Our website may contain links to third-party sites. We are not responsible for their privacy policies, security practices, or content. We encourage users to review the privacy policies of external websites before sharing personal data.

 

8. Data Retention Policy

We retain personal data only for as long as necessary for business operations, legal obligations, and service provisions. Data that is no longer required is securely deleted or anonymized.

 

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Significant changes will be communicated via email or website notifications.

 

10. Contact Information

For inquiries about this Privacy Policy or data protection matters, please contact us:

bottom of page